Privacy Policy

PRIVACY POLICY

Effective Date: 12th February 2026

1. Introduction

PREMIER SAFETY ZAMBIA LIMITED (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you visit our website premiersafetyzambia.com (“Website”), purchase our products, or otherwise interact with us.

We comply with applicable data protection laws, including:

  • The General Data Protection Regulation (EU) 2016/679 (GDPR)
  • The Zambia Data Protection Act (where applicable)
  • Other relevant international data protection regulations

By using our Website, you agree to the practices described in this Privacy Policy.

2. Data Controller Information

Company Name: PREMIER SAFETY ZAMBIA LIMITED
Website: https://premiersafetyzambia.com
Email: [email protected]
Registered Address: Stand Number 3, Mopani Road, Showgrounds, Lusaka, Zambia

For data protection inquiries, you may contact us at:
📧 [email protected]

3. Types of Personal Data We Collect

We may collect the following categories of personal data:

3.1 Information You Provide Directly

  • Full name
  • Company name
  • Billing and delivery address
  • Email address
  • Phone number
  • Order details
  • Payment information (processed via secure third-party payment processors)
  • Messages or inquiries sent through contact forms

3.2 Information Collected Automatically

When you visit our Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visit
  • Referring URLs
  • Cookies and tracking data

3.3 Transaction Information

  • Purchase history
  • Product preferences
  • Delivery records

We do not knowingly collect data from children under 16 years of age.

4. Legal Basis for Processing (GDPR Compliance)

Under the GDPR, we process personal data based on the following lawful bases:

  • Contractual Necessity – To fulfill orders and provide our products and services.
  • Legal Obligation – To comply with tax, accounting, and regulatory requirements.
  • Legitimate Interests – To improve our services, prevent fraud, and maintain security.
  • Consent – For marketing communications and non-essential cookies.

Where processing is based on consent, you may withdraw your consent at any time.

5. How We Use Your Personal Data

We use your information to:

  • Process and deliver orders
  • Communicate regarding orders or inquiries
  • Issue quotations and invoices
  • Provide customer support
  • Improve our Website and services
  • Send marketing communications (with consent)
  • Prevent fraud and ensure security
  • Comply with legal and regulatory obligations

We do not sell your personal data.

6. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to:

  • Enhance user experience
  • Analyze traffic and performance
  • Store user preferences

You may control cookies through your browser settings. Non-essential cookies will only be used with your consent where required by law.

7. Data Sharing and Disclosure

We may share your personal data with:

  • Payment processors
  • Courier and delivery partners
  • IT and hosting service providers
  • Accountants, auditors, and legal advisors
  • Government authorities (when legally required)

All third parties are required to process your data securely and only for specified purposes.

We do not transfer personal data to third parties for marketing purposes.

8. International Data Transfers

As we operate in Zambia and may use international service providers (e.g., hosting or payment gateways), your data may be transferred outside your country.

Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Contractual data protection commitments

9. Data Retention

We retain personal data only as long as necessary for:

  • Fulfilling contractual obligations
  • Legal and tax requirements
  • Dispute resolution
  • Business record-keeping

Typically:

  • Order records are retained for up to 7 years (for tax compliance).
  • Marketing data is retained until consent is withdrawn.

After retention periods expire, data is securely deleted or anonymized.

10. Data Security Measures

We implement appropriate technical and organizational measures to protect personal data, including:

  • Secure SSL encryption
  • Firewall and malware protection
  • Restricted access to personal data
  • Secure hosting environments
  • Confidentiality agreements with staff
  • Regular system monitoring

While we take reasonable measures, no method of transmission over the internet is 100% secure.

11. Your GDPR Rights

If you are located in the European Union or a jurisdiction with similar laws, you have the following rights:

  • Right of Access – Request a copy of your personal data.
  • Right to Rectification – Correct inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”) – Request deletion of your data.
  • Right to Restrict Processing – Limit how we use your data.
  • Right to Data Portability – Receive your data in a structured format.
  • Right to Object – Object to certain processing activities.
  • Right to Withdraw Consent – Where processing is based on consent.
  • Right to Lodge a Complaint – With a supervisory authority.

To exercise your rights, email:
📧 [email protected]

We may require identity verification before processing your request.

12. Marketing Communications

We will only send marketing emails if:

  • You have provided consent, or
  • You are an existing customer and the communication relates to similar products.

You may unsubscribe at any time via the unsubscribe link or by emailing us.

13. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage users to review third-party privacy policies.

14. Automated Decision-Making

We do not use automated decision-making or profiling that produces legal or similarly significant effects.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Continued use of the Website constitutes acceptance of any changes.

16. Contact Information

For any questions regarding this Privacy Policy or data protection matters, please contact:

PREMIER SAFETY ZAMBIA LIMITED
Stand Number 3, Mopani Road
Showgrounds, Lusaka
Zambia

📧 Email: [email protected]
🌐 Website: https://premiersafetyzambia.com